![]() Recipients: Click in the box and start typing to enter or select one or more recipients in your organization.Senders: Click in the box and start typing to enter or select one or more senders from your organization.The default value for Senders and Recipients is All, but you can enter specific values: The following sections describe the available settings in the New message trace flyout that opens when you select Start a trace or open an existing trace. The Downloadable reports tab shows the downloadable report requests and the reports themselves when they're available for download. This list makes it simple to pick up from where you left off. Autosaved queries: The last 10 most recently run queries.Custom queries: Queries saved by admins in your organization for future use.Default queries: Built-in queries provided by Microsoft 365.Or, you can use one of the stored queries from the available tabs (as-is or as a starting points for your own queries): In the New message trace flyout that opens, the default selections search for all messages for all senders and recipients for the last two days. On the Message trace page, you can start a new default trace by selecting Start a trace. ![]() Or, to go directly to the Message trace page, use. In the new EAC at, go to Mail flow > Message trace. The Get-HistoricalSearch cmdlet in Exchange Online PowerShell returns all messages in the results. For more information, see the Message trace results. The maximum number of messages that are displayed in the results depends on the report type you selected. Microsoft Entra permissions: Membership in the Global Administrator or Exchange Administrator roles gives users the required permissions and permissions for other features in Microsoft 365.Exchange Online permissions: Membership in the Organization Management role group.You need to be assigned permissions before you can do the procedures in this article. What do you need to know before you begin? You can use the information from message trace to efficiently answer user questions about what happened to messages, to troubleshoot mail flow issues, and to validate policy changes. Message trace in the new EAC improves upon the original message trace that was available in the classic EAC. Message trace also shows what actions were taken on the message before it reached its final status. You can determine if the service received, rejected, deferred, or delivered a message. Message trace in the new Exchange admin center (EAC) follows email messages as they travel through your Microsoft 365 organization.
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